Please Contact Us for showroom appointments and all other enquiries.

Hire Policy

You, the customer, are automatically bound by our Terms of Service (including our Hire Policy) when placing a hire order with us, Kilts4all, so please read these carefully.

Cancellation and Refunds.

  • All hire orders are non-refundable.
  • If you cancel an order before it leaves us, we will hold the hire payment as credit towards another hire order, if placed with 6 months of the cancellation date.
  • Once an outfit leaves our premises, no refund or credit will be given.

Collection & Return

There are 3 options for the collection and return of hire items:

  1. Collection & Return in Person
  • Hire items booked online can be collected from and returned to our London showroom, by appointment.
  • Please choose the ‘collection’ option at checkout. There are no charges for collection/return in person. 
  • We will contact you within 2 working days of receiving your order to arrange collection and return appointments.
  • Please note both collection and return dates/times must be pre-arranged with us and the times generally available are: Monday through Thursday, 7.30am to 1pm, excluding Bank Holidays.
  1. Collection & Return by Courier
  • Hire items booked online can be collected and returned by our preferred courier service to/from the shipping address provided by you on the hire order.
  • Please choose the ‘delivery’ option at checkout, where the delivery charges will be shown and must be paid at point of order.
  • All dispatch and collections are handled by our preferred courier and their partners, so customers cannot arrange their own courier.
  1. Collection & Return by Addison Lee (Greater London only)
  • In Greater London only, customers may arrange for Addison Lee to collect and return outfits to/from our showroom, by appointment.
  • Please choose the ‘collection’ option at checkout. This is free of delivery charges, however the customer is responsible for paying Addison Lee.
  • We will contact you within 2 working days of receiving your order to arrange collection and return appointments – please notify us at this stage that you intend to use Addison Lee.
  • Please note both collection and return dates/times must be pre-arranged with us and the times generally available are: Monday through Thursday, 7.30am to 1pm, excluding Bank Holidays.

Confirming Orders

  • A member of our team will contact you within 2 working days of receiving your order.
  • As part of this contact we will confirm: shipping address, sizes, collection/return dates based on your event date, and card details for security/deposit (as applicable).
  • In the unlikely event that we cannot fulfil your order, we will let you know when we contact you and refund any payments made or offer you an alternative if you prefer.

Dispatch Information (for Collection & Return by Courier)

  • We generally dispatch items on a Tuesday using a next day delivery service (for most UK addresses) for a weekend event. We then collect on the Monday after the event.
  • If your event is not on a weekend, we will contact you to make alternative arrangements, if necessary.
  • Please note you should give a delivery and collection address where someone will be available all day as the courier may arrive between 9am-6pm. A signature is required.
  • Our favoured place of dispatch and collection is a hotel. This is because someone is always available for the courier. We will deliver to places of work or homes, but on the agreed days of delivery and collection there must be someone there for the courier.
  • There may be additional charges if our courier cannot deliver or collect due to no one being at the address given.
  • If you need to change the address for delivery and collection, we are happy to help but please contact us within one week of your dispatch date. Less notice than this will incur a £20 additional charge.

Hire Duration

  • Our standard hire period is 6 days inclusive of dispatch and return e.g. Thursday to Tuesday.
  • Extended hire periods are normally possible when pre-booked and are charged at 10% of the hire cost per day.
  • Late returns i.e. exceeding either the standard hire period or an agreed extended hire period, will be charged at 20% of the hire cost per day.
  • If we do not receive contact from a customer who is late with a return, we reserve the right to charge for the replacement cost of the hired items.

Hire Packaging

  • Your hire items will be dispatched in small suitcase style cases measuring 61x38x14cm. Clothing is wrapped in layers of tissue within the case to ensure they arrive in the best possible condition.
  • We supply a plastic sheath inside the delivery case to be used for courier collection. These sheaths are self-sealing and will already have our shipping details on them. Please slide this over the case and seal, ready for courier collection.
  • There will be instructions within the case guiding you how best to wear your items. Please return these to us.
  • Cases will be individually named with the wearers name.
  • Our hire cases are unsuitable for being checked into the hold of an aircraft. The cases MUST be put into a larger suitcase and checked into the hold. If you do not do this, the case will break and the charge for a broken case is £150.

Late Notice Orders

  • Orders within 5 working days of the event to be attended will incur an extra charge of £15.
  • Orders requiring us to pack and dispatch items within 1 working day of receiving the order (if we can do this) will incur an extra charge of £10 in addition to the above.

Lost or Damaged Items

  • Lost or damaged items will be charged to the customer at 5 x the hire cost of those items.
  • In the case of partial loss or partial damage e.g. to part of an outfit, the customer will be charged the full retail price of the part lost or damaged.
  • Charges will be taken from the customer deposit or using card details held as security, as applicable.

Responsibility of us, Kilts4All

  • We are responsible for cleaning returned hire items.
  • We will make all reasonable endeavours to rectify any issues with hire items, if we are notified prior to the event you are attending.

Responsibility of you, the Customer

  • You are responsible for checking all hire items as soon as you receive them, and notifying us immediately if anything is incorrect, missing or damaged in transit.
  • You must report any missing/damaged items from your case before the event you are attending, as after the event any items missing or damaged will be your responsibility and you may be charged accordingly.
  • You must wear underwear when wearing a hire kilt or hire trews. Not only is this for hygiene reasons but the dry cleaning process may irritate you in sensitive areas.


  • Whilst we always aim to provide correctly fitting clothing, we cannot be responsible for sizes provided by customers. When we contact you to confirm your order, we will clarify the sizes provided to us, giving you the opportunity to ensure you have measured correctly.

Security and Deposit

  • We reserve the right to take a deposit for hire orders, amounting to 5 x the total hire cost.
  • In general, for hire items being collected in person or delivered to a UK address, we will ask for card details as security rather than take a deposit. However, if the customer is unwilling to provide card details as security then we will need to take a deposit.
  • Hire items being delivered outside of the UK will require a deposit.
  • Once all hire items have been checked as returned undamaged, we will destroy card details held as security or return deposits within 5 working days.